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  • 13 Jun 2019

    Senior Global Service Desk Analyst

    Malaysia

    Permanent Position
    Multinational Medical Device Company located in KL with nearby public transport.

    Job Description

    • Respond as a SPOC to requests for technical assistance of internal user and contractors via phone and electronically (email, self-service portal)
    • Log issue in a tracking system and escalate to tier 2 support groups, if more specialized assistance is needed
    • Prioritization and Queue management
    • Identify and escalate situation requiring urgent attention
    • Interact with users and co-workers (local & remote) to support identification and resolution of problems
    • Work as a point of reference for peers and support them resolving difficult/unknown technical issues
    • Mentoring and providing training to Junior Analysts in the team
    • Contribution to Knowledge Base
    • Involvement in team projects and quality
    Expires on 13 Jul 2019

    Posted By

    Cheryl Leong

    Tel: +603 2263 4813

    cherylleong@peoplefirst.jobs

    Requirements

    • IT background or at least 2 years’ experience in a Service Desk/Technical role
    • Proficiency in English and Mandarin required
    • Japanese Language is a plus but not a requirement
    • Strong analytical skills
    • Strong technical skills at Analyst level are required
    • Exceptional interpersonal and communication skills with high level of professionalism and strong customer orientation attitude
    • Team player with a positive attitude
    • ITIL Knowledge is highly appreciated
    • Microsoft Office and Windows operating system literacy is required, Windows 10 Knowledge is required
    • Mobile device support experience is a plus
    • Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

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