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• 07 Nov 2025

  Service Admin Executive

  Malaysia

  Permanent Position

  Optical and precision technology MNC
  Job Description

  • Develop and maintain customer service dashboards and reports using Excel, Smartsheet, and Power BI to monitor KPIs and service trends.

  • Evaluate data to highlight performance insights and improvement opportunities.

  • Manage and update customer records with high accuracy.

  • Respond to customer inquiries and complaints across various channels promptly and professionally.

  • Collaborate with Service, Operations, and Sales teams to ensure smooth issue resolution and service delivery.

  • Identify workflow gaps and propose enhancements to improve customer satisfaction and retention.

  Expires on 07 Jan 2026

  Posted By

  Cheong Ee Leng ( https://about.peoplefirst.jobs/eeleng.cheong)

  Tel: +60 12 306 9877

  eeleng.cheong@peoplefirst.jobs

  apply now

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  Requirements

  Education & Experience

  • Diploma/Bachelor’s in Business, IT, Statistics, Communications, or related field.

  • At least 1 year in customer service or support, with experience in reporting and data management.

  Technical Skills

  • Strong in Microsoft Excel (Pivot Table, VLOOKUP, charts).

  • Knowledge of SQL, Smartsheet, or Power BI.

  • Basic understanding of database management and analysis.

  Soft Skills

  • Good communication and problem-solving skills.

  • Detail-oriented, analytical, and organized.

  • Able to multitask and work independently with a customer-focused attitude.