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  • 10 Jun 2024

    Lead/Manager (Service Desk Delivery)


    Permanent Position
    Our esteemed client in the FMCG industry is seeking a Lead/Manager - Service Desk Delivery to orchestrate the design and alignment of IT Service Desk services with business objectives, as part of their expansion plans.

    Job Description

    • Develop and execute strategies and policies for managing the IT Service Desk.
    • Supervise the implementation of SLAs to ensure service delivery meets predefined metrics.
    • Monitor and address service performance, proactively resolving issues as they arise.
    • Handle escalations and ensure prompt resolution of critical matters.
    • Implement continuous improvement initiatives for service delivery processes through automation, standardization, and adherence to best practices.
    • Stay abreast of the latest IT trends and technologies relevant to service delivery.
    • Collaborate in leading and inspiring Service Desk analysts, Field engineers, and IT Specialists.
    • Proactively communicate service updates, outages, and resolutions to stakeholders.
    Salary Range: SGD 6,600 - 8,300
    Expires on 10 Aug 2024

    Posted By

    Dorothy Ma Li (R1769176)

    Tel: +65 6738 6228


    • Bachelor's Degree in Information Technology or an equivalent education
    • 8 years of experience in Service Desk Delivery or Management.
    • Experienced in leading and managing the IT support team/contractors 
    • Strong understanding of IT service management principles and frameworks (ITIL, ITSM preferred).
    • Demonstrates thorough abilities to interact with end users to understand and document business and functional requirements 
    • Ability to work well in a team environment and develop working relationships with IT functional areas
    • Good analytical, written, presentation and communication skills
    • 2 Positions Available 

    Office Location: Central
    Kindly indicate your current/last salary details and also your notice period

    Interested candidates kindly forward your CV to (Dorothy Ma Li, Reg No: R1769176).Feel free to forward this great opportunity to someone who would be a great fit for this role.

    All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

    PeopleSearch Pte Ltd
    EA License No: 16S8057

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