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1 listing(s) available.
-
13 Apr 2021
Senor System Support - Bank
Hong Kong
Permanent PositionOur client, one of the leading foreign banks in Hong Kong, is currently looking for a Senior System Support to join their IT team.Job Description
- Supervise the Helpdesk team to provide first tier desktop and system support, act as the escalation point and provide advice to the Helpdesk staff
- Manage IT service requests to ensure quality service delivery in accordance with the SLA
- Manage User ID administration, ensure proper access authority is assigned
- Monitor IT operations to ensure reliable and stable IT environment, prepare reports and escalate exceptions and incidents to senior staff when necessary
- Perform IT related administration and control and identify solutions to enhance efficiency • Liaise with users, system teams and vendors on project implementation
- Update IT policies and operation manuals as required
Expires on 13 May 2021Requirements
- Degree/Higher Diploma holder in IT or related disciplines
- Around 5 years’ working experience in IT, preferably in banking industry with minimum 1 year in supervisory level
- Solid experience in supporting Microsoft Windows. Office 365 Applications Blackberry Work and common desktop applications
- Experience on PC Virtualization technology such as Citrix, VMware Horizon
- Experience in supporting voice and video facilities, IP phones & video conference, server room infrastructure as well as server and network administration & support
- Good knowledge in IT infrastructure and security concept
- Qualified MCITP, CCNA or ITIL is an advantage • A team player with good communication and interpersonal skills
- Independent, self-driven and eager to learn
- Good command in both English and Cantonese, knowledge of Mandarin is an advantage
- Immediate availability is highly preferred
Interested applicants please contact me at 6377 1286 or send your resume to Cay Li: cayli@peoplesearch.jobs
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