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  • 13 Apr 2021

    Senor System Support - Bank

    Hong Kong

    Permanent Position
    Our client, one of the leading foreign banks in Hong Kong, is currently looking for a Senior System Support to join their IT team.

    Job Description

    • Supervise the Helpdesk team to provide first tier desktop and system support, act as the escalation point and provide advice to the Helpdesk staff
    • Manage IT service requests to ensure quality service delivery in accordance with the SLA
    • Manage User ID administration, ensure proper access authority is assigned
    • Monitor IT operations to ensure reliable and stable IT environment, prepare reports and escalate exceptions and incidents to senior staff when necessary
    • Perform IT related administration and control and identify solutions to enhance efficiency • Liaise with users, system teams and vendors on project implementation
    • Update IT policies and operation manuals as required
    Expires on 13 May 2021

    Posted By

    Cay Li

    Tel: 6377 1286


    • Degree/Higher Diploma holder in IT or related disciplines
    • Around 5 years’ working experience in IT, preferably in banking industry with minimum 1 year in supervisory level
    • Solid experience in supporting Microsoft Windows. Office 365 Applications Blackberry Work and common desktop applications
    • Experience on PC Virtualization technology such as Citrix, VMware Horizon
    • Experience in supporting voice and video facilities, IP phones & video conference, server room infrastructure as well as server and network administration & support
    • Good knowledge in IT infrastructure and security concept
    • Qualified MCITP, CCNA or ITIL is an advantage • A team player with good communication and interpersonal skills
    • Independent, self-driven and eager to learn
    • Good command in both English and Cantonese, knowledge of Mandarin is an advantage
    • Immediate availability is highly preferred


    Interested applicants please contact me at 6377 1286 or send your resume to Cay Li:


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