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• 19 Mar 2026

  Operations & Tenant Experience Manager/Client Service Manager

  Malaysia

  Permanent Position

  Our client is a logistics property developer from Taiwan, specializing in sustainable modern logistics facilities. Focus on developing smart warehouses across Taiwan and Southeast Asia, with a focus on enhancing logistics infrastructure and sustainability.
  Job Description

  This position will lead a team of 10–15 professionals across multiple functions, including Property & Facility Management, Automation Maintenance, Café Operations, Tenant Management, and Administration.
  
  

  What You Will Do…

  Team Leadership 👥
  • Lead and manage 3–4 functional teams across Facility Management, Automation Maintenance, Café Operations, and Tenant Account Management.
  • Set team objectives, delegate responsibilities, and cultivate a collaborative, client-centric culture.
  • Oversee tenant onboarding, service delivery standards, and renovation initiatives to enhance tenant experience.
  • Drive alignment across internal teams and external vendors to achieve operational excellence.
  • Translate company vision into actionable operational plans and measurable outcomes.
  
  Client Service & Tenant Relationship 🤝
  • Serve as the primary point of contact for tenants, ensuring high levels of satisfaction and engagement.
  • Lead end-to-end onboarding for new tenants, ensuring smooth integration into warehouse facilities.
  • Maintain clear and proactive communication on maintenance and operational updates to minimize disruptions.
  
  Operational Management ⚙️
  • Oversee automation systems and maintenance activities to ensure seamless warehouse operations.
  • Supervise facility management to ensure efficiency, safety, and regulatory compliance.
  • Manage café operations to align with both company standards and tenant expectations.
  
  Project Management 📊
  • Coordinate with cross-functional teams and vendors on warehouse upgrades and tenant renovation projects.
  • Ensure timely project delivery with adherence to quality, compliance, and company standards.
  • Manage budgets, cost tracking, procurement, and resource allocation to support project execution.

  Expires on 19 May 2026

  Posted By

  Joanne MAH ( https://about.peoplefirst.jobs/joanne.mah)

  Tel: +60163094655

  joanne.mah@peoplefirst.jobs

  apply now

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  Requirements

  Qualifications & Experience 🎓
  • Bachelor’s degree in Construction Management, Facility Management, Engineering, or a related field; advanced degree is an advantage.
  • 10+ years of experience in facility/property management, project management, client service, or related fields.
  • Minimum 5+ years in a leadership or managerial role.
  
  Leadership & Industry Expertise 🏗️
  • Proven experience managing multi-functional teams, preferably within warehouse, logistics, or similar environments.
  • Strong ability to lead, influence, and coordinate across diverse teams and stakeholders.
  
  Communication & Stakeholder Management 🤝
  • Excellent interpersonal and communication skills to engage effectively with tenants and cross-functional teams.
  • Strong negotiation and relationship management capabilities.
  
  Technical & Project Management Skills ⚙️
  • Solid project management experience, particularly in renovation and maintenance projects.
  • Familiarity with automation systems and maintenance processes is an added advantage.
  
  Digital & Language Proficiency 💻
  • Proficient in Microsoft Office (MS 365, Teams, Outlook, etc.); experience with project management tools is a plus.
  • Fluent in English, Malay, and Mandarin to support diverse stakeholder communication.