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• 10 Sep 2024

  【Healthcare industry】Customer Service Representative

  Taiwan Region

  Permanent Position

  Client was founded in 1995 to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Since da Vinci became one of the first robotic-assisted systems cleared by the U.S. FDA for general laparoscopic surgery, it's taken robotic-assisted surgery from "science fiction" to reality. Working with doctors and hospitals, we're continuing to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.
  Job Description

  Primary Function of Position:

  • Work closely with other teams such as RA/QA, Sales, Finance, account manager or any other team that may be relevant to perform their job.
  • Efficiently and accurately handle customers’ contract renewal process, customer complaints handling and business system tracking/updates, including SAP, CRM,
      Sales Force and others.
  • Collaborate with teams, Customs brokers, and 3PL supplier to meet logistics importing requirements and ensure system accuracy.
  • Professionally answer incoming calls and emails, understand the internal and external customers’ needs and their environment to improve satisfaction.

  Roles & Responsibilities:

  • Responsible for service contract renewal process, which includes tender/quotation preparation, document submission, systems updates, file uploading, contract invoicing and payment processes.
  • Responsible for logistics operations and assisted with 3PL warehouse management.
  • Respond promptly to customer and incoming calls.
  • Responsible for SalesForce system implementation for service business.
  • Support customer complaints and post-marketing activities.    
  • Support product license cleaning project.
  • Assist with forecasting and inventory management as needed.
  • Assist with 3PL supplier and customer order automation projects, including system testing and process evaluation. 
  • Provide ad hoc reporting as needed.

  Salary Range: TWD 70,000 - 105,000

  Expires on 10 Nov 2024

  Posted By

  Celine Cheng

  Tel: LINE ID: celine0961

  celinecheng@pplesearch.com

  apply now

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  Requirements

  Knowledge/Skill Requirements:

  • Bachelor's degree or equivalent education
  • 5+ years of experience in administration
  • Excellent verbal and written communication skills in both Mandarin and English
  • Detail oriented.
  • Time management abilities.
  • Excellent interpersonal skills and willingness and capacity to take initiative.
  • Possess a moderate telephone skillset and communicate in a professional manner.
  • Proficient with MS office product suite, ERP (SAP and SalesForce preferred)
  • Experience with tender and Customs clearance processes is preferred.