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Latest Jobs

4 listing(s) available.

  • 21 Feb 2020

    Senior Manager / Assistant General Manager of Client Development

    Hong Kong

    Permanent Position
    Senior Manager / Assistant General Manager of Client Development

    Job Description

    • Design and maintain VIP client loyalty program,
    • Define client strategy, objectives and directions with measurable KPIs
    • Formulate and extract sales data/ client data from CRM database: customer segmentation, big data and buyer analysis
    • Supervise and work closely with VIP team in terms of client data audit, CDM tools, target list for collection launch and events
    • Create bespoke client events for highly profitable VIPs
    • Keep track on clients’ purchases and accounts, reactivate and retain
    Expires on 22 Mar 2020

    Posted By

    Cindy Zhang

    Tel: (852) 2521-5118 ext.808 or 6377-1894

    cindyxy.zhang@peoplesearch.jobs

    Requirements

    • At least 10 years’ related experience in CRM management, preferable from luxury retail, hotels and handling High Net Worth Clients
    • Must be presentable, fluent in English and Chinese
    • Excellent interpersonal skills
    • Attentive to details and able to work well within a fast-paced environment
    • Independent and fast-learner 

     

    Interested Applicants please send your full resume (in Word format) together with present and expected salary to Cindy Zhang:

     

    Tel: (852) 2521-5118 ext.808 or 6377-1894

    Email: cindyxy.zhang@peoplesearch.jobs

     

     

    ** For more job opportunities, please visit our website: www.pplesearch.com**

  • 20 Feb 2020

    Team Manager/ Assistant CS Manager, Customer Service

    Hong Kong

    Permanent Position
    Our client, top-leading insurance company, with their expansion in Hong Kong, are looking for suitable candidates for Manager/ Assistant Manager, Customer Service to join their growing team

    Job Description

    • Responsible for developing and establishing policies, procedures and service level standards for the Customer Service functions
    • Accountable for the service level standards and enquiries quality to ensure the team is aligned to the objectives and targets as set by the senior management
    • Drive and execute customer centric strategies to ensure high quality customer service delivery that reflects industry best practices
    • Handle internal and external customer enquiries regarding all insurance policy operation processes such as underwriting, policy admin and claims, ensure effective and timely follow-up as promised to customers
    • Responsible for the effective management of the Call Centre, ensure excellent inbound and outbound hotline services delivery to customers 
    • Manage customers’ complaint and feedback with good closure
    • Provide guidance and training to Customer Service Representatives in handling customer enquiries to ensure professional customer service skill and quality
    • Consolidating and analyzing monthly statistical reports for management information
    • Support in Ad hoc projects as assigned to enhance customer experience and uplift operation efficiency

     

    Expires on 21 Mar 2020

    Posted By

    Ivan Lo

    Tel: 2521-5118

    ivanlo@pplesearch.com

    Requirements

    • University graduate with less than 10 years working experience in customer service field
    • Less than 3 to 4 years’ experience in a supervisory and managerial role in life insurance customer service function 
    • Possess related professional qualification (e.g. IIQE qualification papers)
    • Excellent command of both written and spoken English and Chinese (Cantonese and Mandarin)
    • Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
    • Customer-focused, energetic, self-driven person with strong communication and interpersonal skill
    • Possess a pleasant and cheerful disposition
    • Self-motivated and able to work under pressure
    • Candidates with less experience will be considered as Assistant Manager, Customer Service

     

    Interested Applicants please send your full resume (in Word format) together with present and expected salary to Ivan Lo:

    Email: ivanlo@pplesearch.com

     

    ** For more job opportunities, please visit our website: www.pplesearch.com**

    ** Shortlisted candidates will be notified to the contacts provided **

  • 12 Feb 2020

    Customer Marketing Manager

    Hong Kong

    Permanent Position
    The Customer Marketing Manager (hereafter “the role”) will be responsible for the development, partnership building and strategies setting to profitably grow CooperVision Hong Kong (hereafter “CVHK”). The role will partner to develop account-specific plans and programs that engage Key Customers (hereafter “customers”) Primary focus: • Responsible for customer brand growth and development through building strong customer partnership and marketing programs • Creation of channel and customer strategies that positively impact customers as well as the wearer’s shopping/purchase experience to grow CV Hong Kong’s sales, share and preference as a vendor, and their sell-through to wearers

    Job Description

    Building customer partnership:

    • Drive, in partnership with sales counterparts, the channel annual account planning process to align CV Hong Kong and account strategies and ensure cross functional alignment on customer strategies and plans for new and existing products
    • Partner with customers and brand marketing to create a meaningful customer marketing plans leveraging all available merchandising vehicles within the account
    • Create demand generating, patient facing customer programs during key drive periods.
    • Develop an annual customer marketing program calendar and budget; to provide input to brand, professional affairs & marcom budgets, as appropriate
    • Develop and execute, in partnership with product marketing, channel and customer-specific launch plans for new product & services innovation or brand extensions
    • Lead ongoing dialogue of customer investments and customer performance to identify risk/upside potential across brands
    • Input customer elements of quarterly commercial plans (KPI’s) in partnership with sales, brand marketing and other cross-functional stakeholders
    • Recommend and track success metrics of account marketing programs, promotions and activities, and to recommend appropriate actions to optimize operating expense effectiveness and ROI

     

    Partnership Marketing (Customized solution)

    • Champion the understanding of customers’ needs and business goals with the Customer Business Teams
    • Analyze data and insights with business intelligence to guide strategy and implementation of customer-specific solutions
    • Develop compelling value-add services/solutions aligned with customers’ objectives and category priorities, including the CooperVision Advantage program for relevant Customers
    • Develop and maintain strong relationships with CV Hong Kong’s customers and to leverage these partnerships to achieve mutually beneficial business outcomes based on a rich understanding of customers’ priorities
    • Participate in customer account planning exercises and business reviews, both internally and with customers

     

     

    Cross-Functional Leadership:

    • Build a collaborative partnership with CV Hong Kong’s sales organization (key accounts and field sales) that enables alignment on customer strategies and programs to achieve CV Hong Kong’s commercial objectives, while minimizing channel friction
    • Collaborate with Regional customer marketing team to ensure an aligned approach with key customers and enable the sharing of key learnings, success stories and best practices
    • Partner with CV Hong Kong’s marketing, professional affairs and sales teams for the ongoing creation and execution of customer and sales team content and communications; to deliver improved customer and stakeholder experiences with CV Hong Kong marketing initiatives, and to deliver measurable business wins
    • Partner with the Key Accounts sales team to oversee execution of pilot/test & learn programs for new and/or expanded business opportunities
    • Coordinate cross-functional teams to drive achievement of customer marketing plans with stakeholders including sales, sales support, marketing administration, supply chain, finance and customer service

     

    Category Leadership

    • Drive category growth through key strategic pillars of gaining new wearers, reducing dropouts and extending the wearer lifecycle with the Customers
    • Support the development of category initiatives with relevant insights and knowledge from both internal and external sources
    Expires on 13 Mar 2020

    Posted By

    Cindy Zhang

    Tel: (852) 2521-5118 ext.808 or 6377-1894

    cindyxy.zhang@peoplesearch.jobs

    Requirements

    • Strong project management and organization skills
    • Hands-on go-getter, willing to roll up his/her sleeves and personally act to drive success
    • Demonstrated leadership skills; ability to manage diverse, remote and cross-functional teams inside & outside of CV Hong Kong
    • Superior influencing and relationship-building skills, both with customers and internal stakeholders, which allow achievement of strategic and business goals
    • Effective negotiating skills
    • Excellent written, oral and presentation skills. Prior experience developing and presenting trade presentations and account planning tools and templates
    • Excellent applied qualitative and quantitative analytic skills
    • Experience in managing advertising, promotion and other marketing vendors
    • Strong team player, either playing the role of a leader or a team member, focused on team output and team success rather than individual personal achievements and credit
    • Possess excellent communication and listening skills, cultural understanding in an international environment
    • Occasional conference calls with various groups in different time zones
    • Minimum of 8 years in Marketing/Customer Marketing
    • Experience working with multinational retailers and/ or experience in managing channel/ trade marketing required
    • Experience in working as Key Account Sales/Business development role would be a plus
    • Bachelor’s degree required

     

    Interested Applicants please send your full resume (in Word format) together with present and expected salary to Cindy Zhang:

     

    Tel: (852) 2521-5118 ext.808 or 6377-1894

    Email: cindyxy.zhang@peoplesearch.jobs

     

     

    ** For more job opportunities, please visit our website: www.pplesearch.com**

     

  • 07 Feb 2020

    【外商/固定薪資14.5個月/桃園】Customer Service Coordinator 顧客服務專員/ Aftersales Technical Support Coordinator售後服務技術支持專員

    Taiwan

    Permanent Position
    FMCG產業,其銷售種類豐富約莫300餘種,像是包括:保健食品、美妝、家用品...。 業界第一家以零缺失的優異表現,取得國際BS10012「個人資料管理系統」(PIMS) 認證; 客服中心也通過國際服務認證並連續榮獲遠見雜誌「傑出服務獎」。

    Job Description

    Aftersales Technical Support Coordinator_售後服務技術支持專員 *1 

    受理/分析客訴並依據流程迅速處理、即時回覆並適時尋求必要支援以提升顧客體驗滿意度

    • 行接聽技術專線及迅速的線上專業諮詢服務,以達組內預定之目標與成效。
    • 收集直銷商/顧客意見反應提供相關單位做為未來改善與規劃參考。
    • 受理客訴依據流程迅速處理、即時回覆並適時尋求必要支援以挽回顧客滿意度。
    • 提出客服知識庫所需建立之常見問題,以提高知識庫內容之完整性。
    • 針對委外廠商特別案件判定處理及授權專線接聽,以快速處理案件及協助技師解決現場問題。

    Customer Service Coordinator _顧客服務專員*1

    管理組內員工執行電話諮詢/客訴處理及專線服務,並推動各項專案任務以確保達成各項服務績效指標

    • 督導約聘/客服人員線上服務工作以落實各項服務要求確保達成服務績效指標。
    • 擔任二線人員協助線上客訴與特殊案件後送溝通協調並通報客服主任確保案件被妥善處理達成客訴KPI指標。
    • 協助客服組各項專案執行工作彙整以達成專案預定目標及成效。
    • 訓練新進約聘人員專業工作技能確保訊息正確與服務品質提升。
    • 維護知識庫內容以確保組員以專業知識處理線上服務工作。
    Expires on 28 Feb 2020

    Posted By

    Celine Cheng

    Tel: LINE ID: celine0961

    celinecheng@pplesearch.com

    Requirements

    • Education background: 大學以上畢
    • 可配合輪班(早班/假日班)
    • 具電話客服或其他服務工作經驗三年以上
    • 國台語流利,英語能力佳
    • 具客訴處理技巧、跨部門溝通協調
    • 工作地點: 桃園 

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