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Latest Jobs

3 listing(s) available.

  • 04 Dec 2019

    Customer Experience Head

    Singapore

    Permanent Position
    An insurer at the digital forefront is seeking a Customer Experience Head to oversee and play an integral part in the development and implementation of CX strategy and plans, ensuring all areas of the business from product development, channel services, sales and marketing, branding, customer communications and contact points, claims and operations are interrelated and integrated to relay one seamless CX; driving loyalty and revenues while reducing operating costs at the same time.

    Job Description

    As a member of the leadership team, the Customer Experience Head will play a significant role in driving superior customer experience, focused on aligning the business to form an outside-in perspective based on our customer insights, feedback, and analytics.

    KEY ACCOUNTABILITIES

    • Champions the Voice of Customer (VOC) programme and feedback is collected, analysed and disseminated into the business for consideration / execution and delivery.
    • Manages the ongoing synthesis of relevant Customer data, business analytics and intelligence,
    • Designs and develops best in class digital customer experiences across all technology driven interfaces.
    • Manages all user experience, working with IT to ensure simplicity of all front end design, and that the customer is at the heart of all design.
    • Manages customer communication touchpoints; e.g. service & customer information emails, app communications, Chatbot & LiveChat.
    Expires on 03 Jan 2020

    Posted By

    Lin Wee (Reg No: R1878551)

    Tel: +65 6738 6228

    linwee@peoplesearch.jobs

    Requirements

    QUALIFICATIONS / EXPERIENCE

    • Bachelor’s or master degree in business, marketing, communications, public relations or related field.
    • A 10+ year career, preferably spanning both line and staff functions, with demonstrable operational and public-facing results.
    • Proven experience in transforming customer operations and services, leading to measurable improvement in the end-to-end customer experience, preferably along with a reduction in related expenses.
    • Experience influencing large customer-facing teams with metrics that demonstrate improvements in both customer satisfaction and cost management.

    KNOWLEDGE & TECHNICAL SKILLS

    • Ability to oversee customer research and analysis, able to develop, implement, and cause adjustment to functional strategies and plans Experience managing Voice of Customer Programs
    • Ability to oversee the development and initial implementation of UX opportunities that meet the growth objectives of the business.
    • Ability to manage performance data, analyse and report results e.g. NPS, CXI and recommends/takes corrective actions to ensure the achievement of mission and CX objectives.

    Location: Central Singapore

    If the above speaks to you, we’d love to hear from you. Please send in your updated CV if you feel there is a strict fit with your experience and interest.
    Interested candidates kindly forward your CV to linwee@peoplesearch.jobs (Lin Wee, Reg No: R1878551) or glennwong@peoplesearch.jobs (Glenn Wong Sai How, Reg No: R1106685).
    You may email this great opportunity to someone who would be a great fit for the role.

    All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

    PeopleSearch Pte Ltd
    EA License No: 16S8057

  • 25 Nov 2019

    VP – Database Marketing

    Singapore

    Permanent Position
    An insurer is looking for a database marketing professional to contribute to the success of their Digital Arm for Business by strategizing, optimizing and integrating marketing processes across the organisation in order to maximise the opportunities of data, analytics and marketing outcomes.

    Job Description

    • Driving acquisition and customer lifetime value through leveraging on the bank partner database and their own database with omni-channel opportunities to develop and execute digital strategies to drive acquisition and increase customer value.
    • Working with Product team to develop products to optimise the campaigns/ opportunities across the relevant channels
    • Designing and planning campaigns to influence and engage customers offline to online and vice versa. 
    Expires on 26 Dec 2019

    Posted By

    Lin Wee (R1878551)

    Tel: 65113424

    linwee@peoplesearch.jobs

    Requirements

    • A Degree holder with 10 years of relevant experience in business development, marketing or digital marketing
    • Experience in working with intermediaries/ corporate partners in the insurance industry preferred.
    • Good team player and collaborative, with past experience in leading projects.
    • Ability to manage and influence different levels of stakeholders (internal and external).
    •  Results orientated.
    •  Excellent writing, presentation, analytical, communication and project management capabilities.
  • 25 Nov 2019

    AVP, Marketing Automation

    Singapore

    Permanent Position
    A 1st tier insurer is looking for a marketing automation expert to drive acquisitions and customer lifetime value through optimising digital channel capabilities.

    Job Description

    • Fine-tune and enhance the Operating Model for Marketing Automation platform.
    • Administers and governs the campaign execution rules (such as priorisation, contact matrix).
    • Supports and optimise EDM and SMS communications through the Marketing Automation platform.
    • Shares campaign success with the marketing campaign managers community to optimise campaign efficiency.
    Expires on 26 Dec 2019

    Posted By

    Lin Wee (Reg No: R1878551)

    Tel: 65113424

    linwee@peoplesearch.jobs

    Requirements

    • A Degree holder with 8 years of relevant experience in digital marketing or marketing automation.
    • Experience in digital marketing/integrated marketing.
    • Strong business acumen, good collaboration skills and an effective team player.

     

     

    If the above speaks to you, we’d love to hear from you. Please send in your updated CV if you feel there is a strict fit with your experience and interest.

    Interested candidates kindly forward your CV to linwee@peoplesearch.jobs (Lin Wee, Reg No: R1878551). You may email this great opportunity to someone who would be a great fit for the role.

     

    All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

    PeopleSearch Pte Ltd | EA License No: 16S8057

     

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