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Latest Jobs
4 listing(s) available.
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07 Aug 2020
【外商/Medical Device】Commercial Operation Manager
Taiwan
Permanent PositionOur client is a global medical device company that is changing lives through better smiles. They reimagine and reinvent the way orthodontic and restorative treatment is presented and delivered to millions of people around the world. They believe a better smile has the power to create a better future, so we create digital technology and experiences to help people move forward in life.Job Description
- Understand/define/refine customer segments and develop strategies, based on insight into customer behaviors
- Translate high-level experience design into specific treatments which customers will receive for each type of interaction, across channels and throughout their relationships
- Execute customer experience (CE) assessments and gap analysis, Voice of Customer (VOC), Best Practices
- Analyze VOC and behavioral information to understand why customers are satisfied/dissatisfied, along with their attitudes, motivations etc. to develop deep insights into customer needs and behaviors
- Design CE, that reflect customer’s strategy, enhance satisfaction and are profitable for the customer
- Develop appropriate operational metrics and dashboards, including NPS to oversee the company’s performance, process improvement and provide guidance and direction from an analytical point of view for the customer-facing teams
- Support marketing and clinical team in company events.
- Oversee effective functioning of all distribution, transportation, customer service, business service activities including facilities
- Responsible for developing and overseeing the implementation of the customer service, distribution, transportation and delivery strategy for Taiwan in achieving desired net promoter score (NPS)
- Develop strategies, business models, and plans designed to optimize customer satisfaction and financial results
- Develop and implement strategies for expanding the growth of accounts
- Maintain strategic partnerships with customers to identify opportunities whilst offering customers a full array of value-added services
Expires on 31 Aug 2020Requirements
- Strong communication and execution skills
- Strong analytical skill and business acumen
- Good command of (verbal & written) communication in English
- Familiar with Excel, Word, and PowerPoint; Highly numerate, excellent in Excel spreadsheet and data analysis applications
- Working location: Taipei
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06 Aug 2020
Pricing Analyst
Singapore
Permanent PositionAn established US multinational company providing healthcare services is looking for a Pricing Analyst to support the design and implementation of business planning tools & responsible for the delivery of analytics reports that provides the strategic framework for sales execution, as well as, sales force effectiveness and productivity.Job Description
- Perform competitor analysis, scope out opportunities based on market trends and industry condition
- Responsible for developing meaningful, actionable analytics reports to support the sales force
- Communicate outcomes and methodically track investigations to uncover broader trends
- Ensure that all reports are built, validated and posted as per the SLAs
- Manage strategic projects which may include the harmonization of business reporting and processes across various commercial operations functions
- Lead the implementation of ASP compensation plans to the sales force and prepare supporting documentation/ trainings
- Partner with Commercial Leadership to build and deliver monthly key sales metrics that provide objective insights to the Field Sales Force to efficiently execute business plans
- Select and define metrics linked to the sales strategy and performance targets
- Proactively identify opportunities for sales performance improvements including Dashboards and KPIs
- CRM administration and improvement, develop dashboards, field training and active participation leadership in the funnel management process
- Analysis of market opportunities by product line and market segments. Development of sales execution plans to maximize share gain
- Partner with Commercial Leadership to prepare and present business reviews at Commercial Leadership and Key Business Review Meetings
- Execute ad hoc analytics that support key initiatives including Sales Compensation, Territory Alignments, Sales Analytics, Quota Performance and Distribution
- Develop and continuously improve sales reports that expedite the execution of key sales activities that result in improving sales productivity, in partnership with IT, Sales, and Marketing
- Partner with cross-functional teams (Finance, Marketing, Sales) to provide insights that support the development of forecast recommendations for business planning and financial updates
- Partner with IT to ensure all analytics systems are updated to support the needs of the business
- Support ongoing development and implementation of Commercial deployment strategies
- Performs other duties assigned as needed
Expires on 05 Sep 2020Requirements
- Minimum of a Bachelor’s Degree (or equivalent) is required. Business, marketing, statistics, mathematics or information technology is preferred.
- Minimum of 3 years of experience in Analytics and Sales Operation, prior Medical Device or Healthcare industry is a plus.
- Advanced Excel, PowerPoint and data management skills is compulsory.
- Knowledge of ERP and CRM tools. SAP and Salesforce.com is preferred.
- Ability to gather detailed and accurate data, understand, translate and integrate multiple data sources into actionable insights to drive decision-making and provide recommendation on strategies before deadline
- Ability to work collaboratively with other functions & drive change across functional and business boundaries
- Comfortable working with large data-mining exercises
- Leadership, collaboration, communication and analytical skills are required
- Ability to work on multiple projects with competing deadlines is required
- In-depth knowledge and experience with building visualizations and analytical tools is preferred.
- Demonstrated success in creative problem solving and team partnership is required
- Excellent verbal and written presentation skills are required
- Strong project management skills are required
- Passion for Success and Continuous Improvement.
Location: West Singapore
If the above speaks to you, we'd love to hear from you. Please send in your updated CV if you feel there is a fit with your experience and interest. You may forward this great opportunity to someone who would be a great fit for this role.
All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.
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29 Jul 2020
Regional Supply Chain Director
China
Permanent PositionAn established US multinational company providing healthcare services, listed by Fortune as one of the Worlds Most Admired Companies in 2020, is looking for a Regional Supply Chain Director to lead, establish and implement strategic direction of supply chain management, regional distribution and logistics.Job Description
- Develop processes, standards, and operational plans in support of business strategies with a direct decision making impact on overall results.
- Oversee performance and drive improvements in quality, cost, and delivery through continuous improvement and lean six sigma principles.
- Set a vision which supports the regional growth strategy, profitability objectives and customer requirements; and establish the necessary strategic imperatives which enable that vision, in alignment with the global strategy.
- Establish and track, monitor, and report continuous improvement metrics related to supply chain, forecasting and distribution operations, quality and projects. Develop and distribute monthly reports outlining performance goals, issues, risks, and schedules of key activities, events, and/or milestones.
- Develop a standardized process for supplier relationship management including quarterly reviews.
- Provide functional regional strategy to guide the daily execution, performance improvement, and career development of the supply chain staff.
- Implement a freight payment process.
- Establish and manage an operating system to oversee activities that are critical to the short-term and long-term success of the business and achieve key performance indicator goals.
- Ensure both owned and 3PL distribution warehouses are sized, designed, and staffed properly, in line with future requirements spanning volume, handling, storage, shipping, and value-added service.
- Develop logistics programs to maximize strategic tax programs and minimize logistics costs.
- Create long-term and short-term financial projections and key performance indicators.
- Deliver results that meet or exceed the regional operating plan objectives.
- Exhibit and promote Customer-centric, adaptability, results driven, innovates for impact, inspires and courage within the team.
Expires on 28 Aug 2020Requirements
- Must have a minimum of 15 years of experience in a Supply Chain role, and experience in Sourcing, Planning or Logistics.
- Must have a minimum 7 years People Leadership.
- Must have prior industry experience in Medical Device. Manufacturing in Medical Device experience is a plus.
- A Bachelor’s degree in related field is preferred. MBA is a plus.
- Experience dealing with Supply Chain, Commercial or Marketing, Finance and Operations.
- Experience across at least two supply chain functional areas is essential.
- Experience managing import and export compliance, ocean and air freight, forwarders, consolidators, brokers, and domestic transportation carriers; demonstrated proficiency working with Customs Brokers.
- Experience setting up and managing third-party logistics providers, multiple inventory locations and spare parts depots.
- Experience with ERP (SAP/APO/SNP)
- Has excellent negotiations & strong leadership skills with proven track record of building successful teams.
- Ability to coach & develop accountable, diverse and global leaders who inspire and motivate others.
- A strong communicator with the ability to communicate clearly, making the complex clear and compelling to all levels of the organization in both written & oral forms
- Ability to influence at all levels both within the Supply Chain, with Commercial, Finance & other key cross functional partners, in a matrix environment and externally.
- Ability to travel domestically and internationally.
Location: Shanghai, China
If the above speaks to you, we'd love to hear from you. Please send in your updated CV if you feel there is a fit with your experience and interest. You may forward this great opportunity to someone who would be a great fit for this role.
All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.
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04 Jul 2020
Supply Chain Manager
Singapore
Permanent PositionAn established multinational company in medical device sector is seeking for a Supply Chain Manager to handle all supply chain related responsibilities. Our ideal Supply Chain Manager candidate for this role should have had prior industry experience related to medical device or biotechnology in the field of supply chain and demand management with good communication and critical thinking skills, as well as strong knowledge of the sales & operations implementations.Job Description
- Responsible for overseeing and managing the overall supply chain & logistics, operations, customer service team members who manage the planning, importation, customer service, warehousing, and distribution of products in support of commercial goals and objectives.
- Responsible to execute supply chain, operation & logistics strategies in order to maximize the process efficiency & productivity, in support of the business objectives.
- Responsible for service levels optimization to provide value-added customer service in the market in a cost-efficient manner.
- Responsible for identifying service level issues and work on improvement strategies to resolve service level issues.
- Connect with customer and government affairs to shape & support business growth objectives in line with government policies and market access.
- Evaluate supplier processes and partners with suppliers to establish best in class performance.
- Lead and facilitate cross-functional teams to support strategic initiatives both within the supply chain organization and across business units.
- Work with order management, sales & marketing, suppliers, distribution centers, and third party logistic in support of business objectives.
- Responsible to plan and meet the financial budget of supply chain cost, and KPIs.
- Lead data, analysis, and management reporting were monthly of supply chain costs and operational performance for country business reviews and regional supply chain reviews.
- Responsible to drive the Sales Inventory & Operations Planning process to determine supply chain (demand/supply) dynamics and impact on full-year financial outlook and evolve Sales Inventory & Operations Planning maturity to fully integrate with monthly business reviews.
- Comply to local regulatory requirements on all the product importation and trade compliance. Work closely within cross-functional teams to manage supply variability due to regulatory changes and mitigate risks to supply continuity.
- Responsible to manage and improve the redressing/labeling process for imported products.
- Proactively and consistently drive continuous improvement across all areas.
Expires on 20 Aug 2020Requirements
- Bachelor’s Degree in Business/Supply Chain/Logistics Management or a long-term professional experience in related fields is required.
- Minimum 10 years of industry experience related to supply chain management, warehousing & logistics, procurement or related fields is required.
- Strong knowledge of supply chain processes including planning, logistics, warehousing & customer service is required.
- Prior experiences in change management or transformation processes is seen as a plus.
- Ability to thrive and adapt to ever changing and dynamic landscape as well as executing change and building a positive, collaborative working relationship within the organization.
- A self-starter who is capable in dealing and challenging ambiguity, influence the team through clear fact-based communication.
- Highly confident personality and readily push back & highlight issues on other functions.
- Possess strong communication and collaborating skills and capable of collaborating across different layers of the organization.
Location: Central Singapore
If the above speaks to you, we’d love to hear from you. Please send in your updated CV if you feel there is a fit with your experience and interest. You may forward this great opportunity to someone who would be a great fit for this role.
All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.