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• 24 Jul 2019

  Customer Service Manager (Chatbot)

  Singapore

  Permanent Position

  Looking for a passionate and driven CS manager using artificial intelligence platforms to build and maintain conversational robots that will revolutionize the way we communicate and address enquiries of our Customers. You will be part of a dynamic team to design, implement and deliver an efficient and enjoyable experience to our end users.
  Job Description

  • Be involved in ideating chatbot’s roadmap as Touchpoint’s key digital communications channel;
  • Research and be on top of evolving industry trends on AI and bots;
  • Work with developers and internal stakeholders to design and develop story boards, guided conversational flows and user-interface of our Chatbot;
  • Ideate and drive take up and stickiness of Chatbot usage;
  • Create, maintain and ensure content accuracy of our product and process libraries;

  Expires on 23 Aug 2019

  Posted By

  Shirley Tan Siaw Chin (Reg No: R1658715)

  Tel: +65 6738 6228

  shirleytan@peoplesearch.jobs

  apply now

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  Requirements

  • Good Diploma or University degree in Business, Computer Science or related discipline;
  • Familiarity with digital communication platforms such as virtual assistants, emails and live chat;
  • Possess creative flair, is highly organised and meticulous;
  • Self-starter with strong data analysis, project management and communication skills;
  • Prior experience with chat bot user experience design or copy writing skills is a strong bonus.

  Location : Singapore, Central

  Interested candidates kindly forward your CV to shirleytan@peoplesearch.jobs or glennwong@peoplesearch.jobs (Shirley Tan Siaw Chin, Reg No: R1658715 / Glenn Wong Sai How, Reg No: R1106685). You may email this great opportunity to someone who would be a great fit for this role.

  All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

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