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  • 16 Apr 2021

    Team Leader (LabTec & Calibration)

    Malaysia

    Permanent Position
    An established MNC company from Swiss

    Job Description

    • Lead assigned team of Field Service colleagues to high deliver high level of customer satisfaction through high value service execution ensuring fast response time, SOW compliance, act as trusted advisor and technical consultant.
    • Champion service performance KPIs including x-leads and acting as trusted advisor to customer.
    • Liason to SBU/Cross Departments for selected technical matters and high level escalations.
    • Field Service coaching, gap analysis and performing training needs assessment for team members.
    • Ensure end to end field service SOW compliance including calibration reports on time generation, follow-up and closure of service jobs, managing field service resources.
    • Selected key account asset condition monitoring.
    • Championing LabTec product portfolio's technical competencies.
    Expires on 16 May 2021

    Posted By

    Sandara Phan

    Tel: +6012 8852361

    sandarawy.phan@peoplefirst.jobs

    Requirements

    • At least 2 years of field service experience in Team Lead/Senior Service Engineer capacity from similar industry (Lab instrument/Calibration Scope).
    • Sound technical and possess good analytical/problem solving skills.
    • Knowledge in LabTec and ISO 9001/17025 scope is a plus.
    • Software and PC literacy and knowledge in electronics troubleshooting is a must.
    • Occasional travelling to outstation (within Malaysia) when required.
    • Malaysian and possess own vehicle.

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