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1 listing(s) available.
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03 Aug 2022
Order Processing Team Lead
Malaysia
Permanent PositionMultinational manufacturer of scales and analytical instruments.Job Description
- Deliver operation efficiency in Service Operation back-office to provide value to customer
- Accountable to meet Service Level (eg; SLA) and Customer Satisfaction (eg; CS index)
- Monitoring daily performance
- Problem solving to minimize aging transaction and customer dispute
- Proactively interface with unit key users to facilitate transaction processing
- Develop initiative aligned with company direction and lead change management of team
- Execute daily transaction and resolve trouble under proven authority
- Participate in initiatives to improve operation efficiency
- Escalate cases which can incur business impact
- Receive the customer PO and create the service order
- Processing the part order
- Create and maintain Customer & Equipment database
- Generate the service confirmation
- Run the daily report to reduce the back-log
Expires on 17 Aug 2022Requirements
- Bachelor degree
- Fluent level of English
- People/Project management experience
- 2-3 years SAP order processing experience