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2 listing(s) available.
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25 Jan 2025
Application Analyst (Salesforce)
Singapore
Permanent PositionWe are creating and deploying a new digital platform. This platform is designed to support diverse operational needs and enhance the organization's digital efficiency. This position is crucial for managing, maintaining, and improving the Salesforce ecosystem to align with business goals. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and demonstrated expertise in application support.Job Description
- Oversee the day-to-day support and operations of the Salesforce platform, ensuring high levels of performance, availability, and reliability.
- Continuously monitor system health, proactively addressing issues, errors, and performance challenges, while meeting SLAs.
- Diagnose and resolve incidents, addressing recurring problems with preventative measures to avoid reoccurrence.
- Act as the main escalation point for major issues, working closely with stakeholders to ensure quick resolutions.
- Provide clear and effective communication on system updates and support activities to both technical and non-technical teams.
- Adhere to IT governance protocols, ensuring compliance with security policies and data protection standards.
Expires on 25 Mar 2025Requirements
- Bachelor’s degree in Computer Science, Electronics Engineering, Information Technology, or a related field.
- A minimum of 5 years in application support for Salesforce platforms.
- Comprehensive understanding of Salesforce architecture, administration, and customization.
- Hands-on experience with Salesforce tools such as Service Cloud, Sales Cloud, or Marketing Cloud
- Familiarity with Apex, Visualforce, Lightning components, and integration frameworks is an advantage.
- Strong analytical mindset and proactive troubleshooting skills to address and resolve issues effectively.
- A team-oriented professional with a commitment to quality, proactive problem-solving, and delivering results.
Location : Central
Kindly indicate your current/last salary details and your notice periodInterested candidates kindly forward your CV to margaretlee@peoplesearch.jobs (Margaret Lee Hsin-Hua, Reg No: R1547495). Feel free to forward this great opportunity to someone who would be a great fit for this role.
All information will be kept strictly confidential.
PeopleSearch Pte Ltd
EA License No: 16S8057 -
04 Jan 2025
Senior Manager – IT EUC
Singapore
Permanent PositionOur client is looking for an experienced EUC specialist to lead, develop and oversee the daily operations of the IT helpdesk team and ensure strict adherence to SLAs.Job Description
- Lead, mentor and manage the IT helpdesk team and oversee outsourced vendors to ensure services are delivered in accordance to SLAs.
- Ensure that outsourced vendors prioritize and assign helpdesk tickets based on urgency, impact and available resources.
- Collaborate with outsourced vendors to develop, implement and refine helpdesk processes and procedures to improve service delivery and user satisfaction.
- Provide hands-on technical support for complex and/or high-priority issues – act as an escalation point for the helpdesk team.
- Lead and/or participate in IT projects that impact the helpdesk and/or end-user support to ensure successful implementation and adoption.
Expires on 04 Mar 2025Requirements
- Degree in Information Technology, Computer Science/Engineering or related fields.
- Ideally at least 10 years of experience in IT support with at least 5 years as a manager overseeing IT helpdesk and/or onsite support for organizations with over 1,000 employees.
- Strong knowledge of helpdesk ticketing systems, remote support tools and IT Service Management (ITSM) frameworks (e.g. ITIL).
- Excellent leadership and people management skills – able to motivate and develop teams.
- Highly knowledgeable in the best practices and processes required for helpdesk and/or onsite support.
Location : North Singapore
Kindly indicate your current/last salary details and your notice periodIf the above speaks to you, we’d love to hear from you. Please send in your updated CV to ezmir.m@peoplesearch.jobs (Ezmir, Reg No: R22105085) if you feel there is a fit with your experience and interest. You may forward this great opportunity to someone who would be a great fit for this role.
All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.
PeopleSearch Pte Ltd
EA License No: 16S8057