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• 19 Oct 2026

  Service Engineer

  Malaysia

  Permanent Position

  Our client is a leading global provider of cooling technologies and industrial solutions, specialising in cooling towers, evaporative cooling systems, and related aftermarket services for commercial and industrial applications.
  Job Description

  1. Site Supervision for Installation and Commissioning

  •Supervise, coordinate, and manage all site activities related to cooling tower erection, component installation, replacement works, and site servicing activities.

  •Ensure all erection and installation works are performed in accordance with Marley specifications, approved drawings, installation manuals, project requirements, and applicable industry standards.

  •Monitor work progress in having regular meeting, material usage, and site resources to ensure activities are completed within the approved schedule and budget.

  •Conduct regular site inspections to verify workmanship, installation quality, and compliance with technical requirements.

  •Coordinate site activities with customers, contractors, subcontractors, vendors, and internal teams to ensure smooth project execution.

  
  2. Project Coordination

  •Act as the main technical contact between the Company, customers, representatives, consultants, contractors, and other relevant parties for cooling tower-related activities.

  •Coordinate and support activities including installation, inspection, testing, commissioning, troubleshooting, maintenance, and service works.

  •Attend site meetings, provide technical updates, and address project-related issues promptly.

  •Liaise with relevant departments to ensure timely resolution of technical, quality, and operational matters.

  
  3. Quality Control & Non-Conformance Management

  •Ensure all quality control activities related to receiving inspection, installation, final inspection, and commissioning are carried out in compliance with Company procedures.

  •Identify, record, investigate, and report non-conformances found during site activities or reported by customers and representatives.

  •Coordinate corrective and preventive actions with relevant departments to resolve quality issues.

  •Maintain accurate quality records and provide feedback for continuous improvement.

   

  4. Customer Complaint Handling & Technical Support

  •Receive, register, and manage customer complaints related to product quality, installation issues, equipment performance, and technical matters.

  •Conduct site investigations to determine the root cause of customer complaints and recommend appropriate corrective actions.

  •Provide technical advice and solutions to customers, operators, and representatives.

  •Follow up on complaint resolution to ensure customer satisfaction and closure of service cases.

  
  5. Technical Training & Knowledge Transfer

  •Conduct training programs for customer operators, subcontractors, technicians, engineers, consultants, representatives, and other relevant personnel.

  •Provide training on cooling tower operation, maintenance requirements, troubleshooting methods, and safety practices.

  •Ensure users understand proper operating procedures and recommended maintenance practices.

  •Provide technical guidance to site personnel during installation and service activities.

  
  6. Inspection, Maintenance & Spare Parts Recommendation

  •Conduct cooling tower inspections, performance assessments, and condition evaluations at customer sites.

  •Identify equipment deterioration, operational issues, and potential failures.

  •Prepare inspection reports and recommend suitable repair works, upgrades, or spare parts.

  •Provide technical recommendations to customers and representatives to improve equipment reliability and performance.

  
  7. Service Documentation & Reporting

  •Prepare and submit service reports, inspection reports, commissioning reports, and technical findings after completion of site activities.

  •Maintain records of customer complaints, quality issues, corrective actions, and service history.

  •Prepare or support the preparation of Method Statements (MOS), Risk Assessments (RA), and other required technical documents.

  •Ensure all documentation is completed accurately and submitted within the required timeline.

  
  8. Safety & Compliance

  •Ensure all site activities comply with Company safety policies, customer safety requirements, and statutory regulations.

  •Ensure work is performed according to approved Method Statements, Risk Assessments, and safe work procedures.

  •Promote good safety practices among employees, subcontractors, and site personnel.

  •Report unsafe conditions, incidents, and near misses promptly.

  
  9. Continuous Improvement & Other Responsibilities

  •Identify recurring field problems and provide recommendations to improve product quality, installation methods, and service processes.

  •Provide technical feedback to engineering, quality, and management teams based on field experience.

  •Support Company initiatives related to quality improvement, customer satisfaction, and operational efficiency.

  •Perform any other duties and responsibilities assigned by the Department Manager or Company as required.
   

  Expires on 19 Dec 2026

  Posted By

  Joanne MAH ( https://about.peoplefirst.jobs/joanne.mah)

  Tel: +60163094655

  joanne.mah@peoplefirst.jobs

  apply now

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  Requirements

  •At least 3 years relevant working experience in related field

  •Meticulous and able to work under minimum supervision

  •Able to work under pressure and meet tight deadlines

  •Self-motivated, result-oriented team player with initiatives and drives