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2 listing(s) available.
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04 Jan 2025
Senior Manager – IT EUC
Singapore
Permanent PositionOur client is looking for an experienced EUC specialist to lead, develop and oversee the daily operations of the IT helpdesk team and ensure strict adherence to SLAs.Job Description
- Lead, mentor and manage the IT helpdesk team and oversee outsourced vendors to ensure services are delivered in accordance to SLAs.
- Ensure that outsourced vendors prioritize and assign helpdesk tickets based on urgency, impact and available resources.
- Collaborate with outsourced vendors to develop, implement and refine helpdesk processes and procedures to improve service delivery and user satisfaction.
- Provide hands-on technical support for complex and/or high-priority issues – act as an escalation point for the helpdesk team.
- Lead and/or participate in IT projects that impact the helpdesk and/or end-user support to ensure successful implementation and adoption.
Expires on 04 Mar 2025Requirements
- Degree in Information Technology, Computer Science/Engineering or related fields.
- Ideally at least 10 years of experience in IT support with at least 5 years as a manager overseeing IT helpdesk and/or onsite support for organizations with over 1,000 employees.
- Strong knowledge of helpdesk ticketing systems, remote support tools and IT Service Management (ITSM) frameworks (e.g. ITIL).
- Excellent leadership and people management skills – able to motivate and develop teams.
- Highly knowledgeable in the best practices and processes required for helpdesk and/or onsite support.
Location : North Singapore
Kindly indicate your current/last salary details and your notice periodIf the above speaks to you, we’d love to hear from you. Please send in your updated CV to ezmir.m@peoplesearch.jobs (Ezmir, Reg No: R22105085) if you feel there is a fit with your experience and interest. You may forward this great opportunity to someone who would be a great fit for this role.
All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.
PeopleSearch Pte Ltd
EA License No: 16S8057 -
04 Jan 2025
Manager – IT Security
Singapore
Permanent PositionOur client is looking for an experienced IT security manager to oversee the protection of on-premise and cloud systems against the latest security threats.Job Description
- Develop and carry out IT security policies, procedures and plans for on-premise and cloud environments.
- Conduct security scanning exercises such as vulnerability assessments, penetration tests and secure code reviews for IT systems, applications and cloud platforms.
- Jointly work with IT infrastructure and application development teams as well as business owners to provide security consultancy and assurance to IT systems, applications and cloud platforms.
- Manage and investigate IT and cyber security alerts and notifications from cyber surveillance and threat intelligence to identify root causes and impacts for effective containment, mitigation and future improvements.
- Research on new security technologies, threats and vulnerabilities and implement measures (e.g. EDR/XDR, DAM, MDM, MS AIP, VMS, CASB, PAM, IAM, 2/MFA, NAC, Red Teaming).
Expires on 04 Mar 2025Requirements
- Degree in Information Technology, Computer Science/Engineering or related fields.
- Ideally at least 6 years of experience in IT and/or Cyber Security.
- Strong knowledge and experience in security standards and frameworks like NIST CSF, ISO 27001/27005, MTCS, CSA Security-By-Design (SBD) and Personal Data Protection Act (PDPA).
- Strong experience in cloud security for AWS, Azure, Microsoft 365 and SaaS solutions – familiarity with Government IM and PCI-DSS is preferable.
- Professional certifications would be an added advantage (e.g. CISSP/CISA/CISM/CEH/CHFI).
Location : North Singapore
Kindly indicate your current/last salary details and your notice periodIf the above speaks to you, we’d love to hear from you. Please send in your updated CV to ezmir.m@peoplesearch.jobs (Ezmir, Reg No: R22105085) if you feel there is a fit with your experience and interest. You may forward this great opportunity to someone who would be a great fit for this role.
All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.
PeopleSearch Pte Ltd
EA License No: 16S8057