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• 05 Oct 2026

  General Manager

  Malaysia

  Permanent Position

  It is a Malaysian water services provider offering solutions for water treatment and management. It helps clients address water quality and supply needs through technical services and tailored systems for residential, commercial, and industrial applications.
  Job Description

  Overall Operational Leadership

  • Take full executive responsibility for the day-to-day operations of the Company.
  • Serve as the principal operational leader and integrator across all operational functions.
  • Translate the Company's strategy and growth plans into clear operational plans, priorities and execution.
  • Ensure effective coordination between Commercial/Sales, Projects, Engineering, Technical Support, Procurement and Finance.
  • Establish a strong performance-driven operating culture with clear accountability at all levels.
  • Ensure operational issues are resolved at the appropriate management level without unnecessary escalation to the MD.
  • Act as the MD's primary counterpart for all matters relating to operational performance and execution.

   

  Project and Engineering Operations

  • Lead the overall Project and Engineering function.
  • Ensure projects are delivered on time, within budget, to required technical specifications and at acceptable margins.
  • Implement robust project governance, including project planning, budgeting, progress reporting, variation management and risk management.
  • Monitor project profitability and take early corrective action where margins, schedules or costs are at risk.
  • Develop standard project management methodologies, controls and reporting systems.
  • Improve coordination between Sales, Engineering, Procurement and Project teams during project handover and execution.
  • Build the capability of project managers, engineers and project executives.

   

  Technical and Field Operations

  • Lead and strengthen technical support, installation, commissioning, maintenance and after-sales service operations.
  • Ensure the technical organization can support the Company's growth in smart metering and solution-based business.
  • Improve technician productivity, workforce deployment and utilization.
  • Establish appropriate service standards, response times and customer support processes.
  • Develop systems for technical reporting, fault analysis, preventive actions and continuous improvement.
  • Build a scalable technical organisation capable of supporting multiple projects and customers simultaneously across Malaysia.

   

  Procurement, Supply Chain and Logistics

  • Lead and improve procurement, supply chain and logistics operations.
  • Establish effective procurement policies, approval processes and supplier management systems.
  • Improve purchasing discipline, cost control and inventory management.
  • Ensure critical materials and equipment are available to support project delivery and customer commitments.
  • Develop strategic supplier relationships and strengthen supply chain resilience.
  • Work closely with Finance to manage working capital, inventory and purchasing commitments.

   

  Smart Metering Operations and Manufacturing Readiness

  • Develop the operational capability required to support the Company's expansion in smart metering solutions.
  • Work closely with the Managing Director and the Company's technology principal to translate technology and manufacturing plans into executable operational requirements.
  • Lead operational planning for the transition from trading and project-based supply towards local smart meter manufacturing.
  • Develop the manufacturing organisation, processes, facilities, manpower plans and operational systems required for future production.
  • Establish production planning, quality assurance, quality control, traceability and supply chain processes.
  • Recruit and develop key manufacturing leadership when the business reaches the appropriate scale.
  • Ensure effective transfer of technology, processes and operational knowledge from the international principal, where applicable.

   

  Organisation Building and Leadership

  • Build a management team capable of running day-to-day operations independently.
  • Define clear roles, responsibilities, reporting lines and decision-making authority.
  • Develop succession plans for critical operational positions.
  • Coach and develop GM, Managers and senior operational personnel.
  • Identify organisational weaknesses and recruit high-calibre talent where necessary.
  • Drive accountability through clearly defined KPIs and regular performance reviews.
  • Reduce excessive dependency on the MD for routine operational decisions.

   

  Financial and Operational Performance

  • Take accountability for operational profitability, productivity and efficiency.
  • Work closely with the CFO/Finance Manager on budgeting, forecasting, cash flow and working capital management.
  • Drive improvement in gross margins and project profitability.
  • Monitor operational costs and implement productivity and cost-improvement initiatives.
  • Ensure capital expenditure and operational investments generate appropriate returns.
  • Provide accurate and timely operational forecasts to the MD.

   

  Systems, Processes and Governance

  • • Establish scalable systems and processes appropriate for a rapidly growing
  • company.
  • • Implement a management operating rhythm, including weekly operational reviews
  • and monthly performance reviews.
  • • Develop executive dashboards covering key operational and financial indicators.
  • • Strengthen policies, procedures, approval authorities and internal controls.
  • • Improve cross-functional communication and eliminate operational bottlenecks.
  • • Ensure appropriate governance as the Company grows into manufacturing and
  • larger-scale operations.9. Quality, Risk and Compliance
  • • Establish and maintain strong standards of quality throughout project, technical and
  • future manufacturing operations.
  • • Ensure appropriate operational risk management and business continuity planning.
  • • Oversee health, safety and environmental performance where applicable.
  • • Ensure projects and operations comply with relevant contractual, technical and
  • regulatory requirements.
  • • Proactively identify significant operational risks and implement mitigation plans.

  Expires on 05 Dec 2026

  Posted By

  Tham Wei Han ( https://about.peoplefirst.jobs/weihan)

  Tel: +60102102581

  weihan@pplefirst.com

  apply now

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  Requirements

  • Minimum 15 years of progressive management experience.
  • At least 5 years in a senior leadership position with substantial P&L and operational responsibility.
  • Experience leading engineering, project-based, technical service or industrial operations.
  • Proven experience managing multiple functions and teams rather than a single specialist department.
  • Strong experience in project execution and operational delivery.
  • Demonstrated ability to scale an organisation during a period of rapid growth.
  • Experience improving operational processes, systems, controls and management capability.
  • Strong commercial and financial understanding, including project margins, budgeting, forecasting and working capital.
  • Experience managing senior managers and building high-performing management teams.