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• 22 Apr 2024

  Export Customer Service

  Malaysia

  Permanent Position

  Our client is a leading international manufacturer and supplier of high-performance chemicals for the construction industry. They serve customers across a broad range of market segments, including transport, utilities, and industrial sectors, through an extensive network of distributors across many regions.
  Job Description

  1. International Coverage: Support customers in over 10 countries.
  2. DG Container Management: Handle export of Dangerous Goods (DG) containers.
  3. Customer Inquiry Response: Quickly respond to inquiries about lead times, shipping, and product availability.
  4. Order Coordination: Review purchase orders, work with suppliers, and ensure timely delivery.
  5. Complaint Resolution: Address customer complaints and follow up on payments.

  Expires on 22 Jun 2024

  Posted By

  Yap Man Ni ( https://about.peoplefirst.jobs/manni.yap)

  Tel: +6011 1157 1963

  manni.yap@peoplefirst.jobs

  apply now

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  Requirements

  • Minimum requirement of a diploma or degree in a relevant field.
  • Proficiency in export processes and documents.
  • Ability to work independently is required, and prior experience in handling (DG) shipments is preferable.
• 01 Apr 2024

  SSC Operation Manager

  Malaysia

  Permanent Position

  Our client is a leading global supplier of precision instruments and services for use in laboratories and manufacturing. The company offers a wide range of solutions, including analytical instruments and automated chemistry systems, targeting industries such as pharmaceuticals, F&B, and manufacturing etc.
  Job Description

  1. Ensure adherence to Service Level Agreements (SLAs) and achieve high Customer Satisfaction Index (CS index) targets.
  2. Monitor daily performance of team leaders and executives to meet Key Performance Indicators (KPIs) and address any deviations promptly.
  3. Promptly resolve issues to minimize aging transactions and customer disputes, fostering smooth transaction processing.
  4. Proactively liaise with key users to facilitate seamless transaction processing and maintain service quality.
  5. Identify performance gaps, provide effective coaching and training, develop initiatives aligned with company goals, and lead change management efforts.

   

  Expires on 01 Jun 2024

  Posted By

  Yap Man Ni ( https://about.peoplefirst.jobs/manni.yap)

  Tel: +6011 1157 1963

  manni.yap@peoplefirst.jobs

  apply now

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  Requirements

  1. Minimum of 3 years of demonstrated experience working within a shared service center (SSC) environment, with a strong understanding of shared service operations and best practices.
  2. Proven track record of successfully managing order management operations across multiple countries or regions, including familiarity with international regulations, logistics, and cultural considerations.
  3. Experience in leading and managing large teams, with a minimum of 5 years of managerial experience in a fast-paced operational environment, ensuring effective performance management, coaching, and team development.

   
• 04 Mar 2024

  Demand Planner

  Taiwan Region

  Permanent Position

  A well-established foreign company known for its popular FMCG products, boasting a positive work environment and attractive salary and benefits package.
  Job Description

  This role will be responsible for managing supply and demand at a regular level down to the SKU, liaising closely with Sales & Marketing and planners from the UK team to align with the monthly, quarterly, and annual plan. This role will be a Master of Data analysis with a passion for optimization problems, working with expertise in the supply chain, finance, and various systems.

  • Implementing a methodical forecasting approach is critical to optimizing product availability and managing inventory risk.
  • The development and implementation of a proactive demand forecasting model, together with a systematic data collection process, will be key to achieving these objectives.
  • Working closely with Sales and Marketing, the role involves crafting a rolling 12 to 18-month demand forecast at the SKU level, utilizing advanced techniques and systems provided to enhance accuracy.
  • Proficiency in data analysis, awareness of industry trends and effective cross-functional communication are essential facets of the Demand Planner role to achieve broader organizational goals.
  • Collaborate with the Sales and Marketing team to obtain a consensus sales forecast output. Ensure that the monthly rolling forecast data is updated in the forecast files and APO promptly. Support the Collaborative Business Planning (CBP) process.
  • Manage the APO planning system, and identify and address any critical issues. Review and optimize key planning parameters, such as stock coverage profiles by brand and SKU, ABC classification, and shipment lead times.
  • Assist Finance with monthly invoice reconciliation for all goods receipts in SAP, as well as any ad-hoc requests.
  • Support any ad-hoc new initiatives or projects assigned. And assist other team members when necessary.
  • Liaise closely with suppliers globally, regionally, and from third parties regarding purchasing, import/export, product, and quality issues.

  Salary Range: TWD 50,000 - 75,000

  Expires on 04 May 2024

  Posted By

  Celine Cheng

  Tel: LINE ID: celine0961

  celinecheng@pplesearch.com

  apply now

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  Requirements

  • Good command of English in both written and spoken.
  • 1+ years of working experience with a focus on Demand & Supply planning, Sales and Operation Planning, and Inventory Management.
  • Good communication and interpersonal skills.
  • Strong analytical skills and proficiency in MS Excel. SAP system experience.